Taking Consumers for a Ride: Business Practices in the Household Goods Moving Industry

September 20, 2012

253 Russell Senate Office Building

Consumer Protection 1WASHINGTON, D.C.— The U.S. Senate Committee on Commerce, Science, and Transportation will hold a hearing and release a staff report on how online moving companies have successfully taken advantage of many consumers. The hearing will explore complaints that some “moving” companies quote a low dollar rate to move goods but then charge a sharp markup in order to physically deliver and unload the goods.

“Far too many consumers are duped by abusive moving companies in tactics that should be, and in some cases are, against the law,” said Chairman John D. (Jay) Rockefeller IV. “Companies that take advantage of Americans during moves, whether they are across the country or across town, must be held accountable. That’s the purpose of this hearing.”

Please note the hearing will be webcast live via the Senate Commerce Committee website.  Refresh the Commerce Committee homepage 10 minutes prior to the scheduled start time to automatically begin streaming the webcast.

Individuals with disabilities who require an auxiliary aid or service, including closed captioning service for webcast hearings, should contact Collenne Wider at 202-224-5511 at least three business days in advance of the hearing date.

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Webcast

Majority Statement

  • The Honorable John D. (Jay) Rockefeller IV

    Chairman
    U.S. Senate Committee on Commerce, Science, and Transportation

Witness Panel 1

  • The Honorable Anne S. Ferro

    Administrator
    Federal Motor Carrier Safety Administration
    Ferro Testimony (68.84 KB)
  • Mr. Timothy Barry

    Principal Assistant Inspector General for Investigations
    U.S. Department of Transportation Office of Inspector General
    Barry Testimony (194.40 KB)
  • Ms. Reana Kovalcik

    Consumer
    Kovalcik Testimony (235.56 KB)
  • Ms. Linda Bauer Darr

    President and CEO
    American Moving and Storage Association
    Darr Testimony (40.97 KB)
  • Mr. Jason Romrell

    President and Chief Legal Counsel
    Budget Van Lines